Privacy Policy

1. Introduction

This Privacy Policy explains how OMNIX21 collects, uses, stores and protects personal information when you visit our website, contact us, submit a project request or purchase a service.

2. Information we collect

We may collect information including:

• your full name;
• your email address and telephone number;
• your company name and business information;
• the service you are interested in;
• project descriptions, requirements and messages;
• technical information about your device and website usage;
• payment confirmation and transaction information.

Full payment card details are normally processed directly by the selected payment provider and are not stored by OMNIX21.

3. How we use your information

We may use your information to:

• respond to enquiries and project requests;
• provide quotations and requested services;
• process and confirm purchases;
• communicate about project progress and support;
• maintain and improve our website and services;
• prevent fraud, misuse and security incidents;
• comply with accounting, tax and legal obligations.

4. Legal basis for processing

Depending on the situation, we process personal information because it is necessary to perform a contract, take steps before entering into a contract, comply with a legal obligation, pursue a legitimate business interest or because you have provided consent.

5. Payment processing

When you select a service and continue to payment, you may be redirected to a third-party payment provider. The payment provider processes your payment information under its own privacy policy and security procedures.

6. Sharing information

We may share information with trusted providers that help us operate our business, including payment processors, hosting providers, communication services, analytics services and software platforms.

We do not sell personal information. Information may also be disclosed where required by law or where necessary to protect our legal rights.

7. International data transfers

Some service providers may process information outside your country. Where required, appropriate contractual or legal safeguards will be used to protect transferred personal information.

8. Data retention

We retain personal information only for as long as necessary for the purposes described in this policy, including project management, customer support, accounting, dispute resolution and legal compliance.

9. Data security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

No online system is completely secure, so absolute security cannot be guaranteed.

10. Cookies and website data

Our website may use essential cookies and similar technologies needed for functionality, security, analytics or remembering user preferences. You can manage cookies through your browser settings.

11. Your rights

Subject to applicable data protection law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of your information;
• object to or restrict certain processing;
• request a portable copy of your information;
• withdraw consent where processing is based on consent;
• submit a complaint to the relevant supervisory authority.

12. Third-party links

Our website may contain links to third-party websites and services. OMNIX21 is not responsible for their content, security practices or privacy policies.

13. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with the updated revision date.